Do you have an order minimum?
Yes, we do. The minimum order is $50.00. Although you can place an order under $50.00 there is a $25.00 shipping and handling fee.
If I can't find an item I need, what should I do?
The SciCal-Plus website only contains a fraction of the items we have access to. If you need something you can't locate on our site give us a call at 1-800-892-9817 M-F 8am-5pm EST or email us at firstname.lastname@example.org and we will do our best to find the item for you.
What are my ordering options?
You may order online on our website, give us a call at 1-800-892-9817 M-F 8am-5pm EST, email orders via email@example.com or fax us at 1-919-303-0712.
What type of payment do you accept?
We accept American Express, Visa, Mastercard, Discover, and hard copy purchase orders faxed from government agencies, public schools & universities.
Can I use a purchase order?
We accept hard copy faxed purchase orders from government agencies, public schools, & universities. The PO must have contact information for accounts payable, ship to information, a purchase order number and an authorization signature.
Can I set up a business credit account?
Yes, an account can be set up for established companies with existing credit references by faxing your credit reference form to 919-303-0712 or requesting a credit application from via firstname.lastname@example.org. Request must be accompanied by order. Minimum order to establish credit $250.00.
Is your online credit card processing secure?
We take numerous steps to ensure that your payment information is processed confidentially, accurately and securely. www.scical-plus.com uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport.
I'd rather not use my credit card online. What should I do?
You may give us a call at 1-800-892-9817 M-F 8am-5pm EST, or fax us at 1-303-0712.
What are the shipping charges?
Shopping Cart Freight
Items that weigh over 50 lbs may incur additional freight charges above our Flat Rate Shipping. Certain hazardous items may have shipping restrictions and may require additional hazardous charges.
What is your shipping policy?
Shipping is generally done via UPS Ground, FedEx Ground, or methods the customer may request. Items that weigh over 50 lbs may incur additional freight charges above our Flat Rate Shipping. Certain hazardous items may have shipping restrictions and may require additional hazardous charges. UPS or FED EX may not accept these items and alternate shipping methods will be used. We will make every effort to minimize shipping charges.
Shipping regulations are constantly changing but we will try to inform our customers as this occurs. We ship from various locations within the Continental US. We will attempt to ship from the warehouse nearest to the ordering customer.
These terms only apply within the Continental US. Shipments to Canada may incur additional freight charges. We can ship on customer freight accounts. In these cases, all additional freight charges will be waived.
How can I get my tracking information?
Email email@example.com or call 1-800-892-9817 for customer service M-F 8am-5pm EST.
I received one item from my order. Where are the rest?
We ship from various warehouses throughout the US. Usually orders with multiple items ship from various locations where ground shipment receipt times can vary.
My item is broken or damaged. What do I do?
Contact firstname.lastname@example.org or call us at 1-800-892-9817 Broken or damaged items have to be reported to us withing 10 days of receipt of package. All appliances and equipment are considered as received in good condition upon signature of delivery confirmation. Please inspect these items for damage prior to signing off on the condition.
How do I return an item?
Email email@example.com or call 1-800-892-9817 for a returned goods authorization number within 30 days of receipt of delivery. If a package arrives other than specified by the RGA or without a RGA number no credit will be issued. All items returned are subject to a 25% restocking fee. Chemicals are non refundable.